For customers it is often hard to tell whether they can trust an online service or not. We would like to take away all of your fears concerning Fonmoney by telling you everything about our company emergence, our partners and how our service works.
Fonmoney was founded in 2012 and started as a worldwide mobile phone charging service. Since 2014 you can recharge Cuban Cubacel mobile phones with Fonmoney and since 2016 it is possible to recharge Nauta accounts on our webpage. We quickly noticed that the Cuban families needed more than that, so we started to look for a way to make money transfer to Cuba possible.
Who are Fonmoney’s partners?
Fonmoney is licenced by the Financial Conduct Authority (FCA). The FCA is a UK financial regulator that gives authorization to financial services like Fonmoney.
Fincimex is the Cuban Tax authority from which the free AIS cards are provided. In order to be able to offer the fastest possible money transfer, we not only cooperate with FINCIMEX, but also with the Cuban banks Metropolitan Bank, International Financial Bank and Popular Savings Bank.
You can read our excellent customer reviews on the independent rating platform Turstpilot and on our Facebook page. Many of our customers have known and used us for many years to charge Cubacel mobile phones. We now want new customers to see us as the safe and reliable service we have been for years.
To transfer money to Cuba you must first create a user account. In special cases, you must also identify through our partner company HooYu. HooYu is specialized in verifying users, so we can exclude the misuse of our service and at the same time guarantee the security of your transaction!
Verification must take place in the following cases:
- ● (Recipient) Country-specific regulations
- ● when exceeding a certain amount
- ● at high transfer frequency
How does it actually work?
After creating a free user account you can choose between our money transfer options: You can either recharge an AIS debit card (Creat a new AIS card for free) or send money to be picked up in cash. After you have filled in the receiver data and completed the payment successfully our Team at Fonmoney will edit your transaction as fast as possible.
We always try to provide you with the most up-to-date exchange rate, but since we depend on our cooperation with the Cuban banks, our exchange rate depends on their price. Depending on the method you choose, your money will arrive between 3 hours and 7 days in Havana, and between 3 hours and 15 days in any other province in Cuba. We will contact you and the receiver via mail and/or via text message as soon as your transaction is completed and your money arrived in Cuba. Our customer service is available at any time. Do not hesitate to contact Fonmoney for any question: [email protected]
Read up how to take through a transaction step by step on our webpage: